Shipping policy

Last updated: November 2, 2026

Shipping Policy

Thank you for shopping with Warmelle. This policy explains how we ship your order, what it costs, and what to expect after you buy. It forms part of our Terms of Service.

Order processing

Orders are processed within 1 to 3 business days (excluding weekends and holidays) after payment is confirmed. Orders placed on weekends or holidays begin processing the next business day. Processing times may be longer during busy periods or sales.

Priority processing. Where your order includes our free priority processing upgrade, we prepare it ahead of orders without it, within the same 1 to 3 business days. Priority processing does not change the carrier, the shipping method or the delivery time.

Shipping destinations

We currently ship to the United States and the United Kingdom. We may add or remove destinations at any time, and we cannot ship to addresses outside these destinations.

Shipping methods and delivery times

Once your order ships, delivery usually takes 8 to 15 business days. Delivery times are estimates, not guarantees, and begin once your order ships, not when you place it. They may be affected by carrier delays, weather, customs processing, or other events outside our control.

Items in the same order may ship separately, from different locations, and with different tracking numbers. If your order ships in more than one package, you will not be charged extra for shipping.

If we are unable to ship your order within the time we stated, or within 30 days after you placed it if we did not state a time, we will notify you and give you the choice to agree to the delay or to cancel your order for a full refund.

Shipping costs

We offer free standard shipping on all orders. We may change or end this offer at any time, and any change applies only to orders placed after the change. Any shipping cost will always be shown at checkout before you place your order.

Customs, duties and import taxes

The prices shown at checkout include any customs duties and import taxes due on delivery to the United States or the United Kingdom. Your order is shipped with these charges paid, and you should not be asked to pay anything more at delivery.

If a carrier or customs authority asks you to pay any import charge for your order, please do not pay it and contact us first at contacto.warmelle@use.startmail.com with your order number and a photo or copy of the request. We will deal with it with the carrier. If you have already paid a charge that was included in your price, send us the receipt and we will reimburse it.

For orders delivered to the United Kingdom, prices include VAT where applicable.

Order tracking

Once your order ships, we will email you a confirmation with a tracking number and link, if applicable. Tracking information may take several days to update after you receive it.

Address accuracy

Please check your shipping address carefully at checkout. You are responsible for providing a complete and correct address. Contact us as soon as possible if you need to correct it. We can only change an address before your order ships.

If a package is returned to us because the address was incorrect or incomplete, or because the package was refused or not collected, we may re-ship it at your expense, or refund the price of the product less the original shipping cost and return shipping costs. This does not limit the rights of customers in the United Kingdom under our Returns, Refunds and Limited Warranty Policy.

Lost, damaged or delayed packages

If your tracking shows your order as delivered but you did not receive it, please first check around your delivery address and with neighbors or building staff, and contact the carrier. If you still cannot find it, or if your order is lost, damaged or significantly delayed, contact us at contacto.warmelle@use.startmail.com within 30 days after the estimated delivery date, with your order number and, for damaged items, photos of the item, its packaging and the shipping label. We will work with the carrier to investigate and, if we confirm that the package is lost or damaged, we will re-ship your order or refund you. If your package arrives damaged, see also our Returns, Refunds and Limited Warranty Policy.

For customers in the United States, title and risk of loss pass to you when we hand your order to the carrier, as set out in our Terms of Service, unless applicable law provides otherwise. For customers in the United Kingdom, the goods remain at our risk until they are delivered to you or to someone you name. In both cases, this does not affect our promise to help you with the carrier and to re-ship or refund a confirmed lost package as described above.

Order changes and cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it is in transit we are unable to modify it. Refunds for cancelled or delayed orders will be processed within 10 business days to the original payment method where possible.

Questions?

Contact us at contacto.warmelle@use.startmail.com, or write to us at Warmelle, Jose Luis Galindo, Calle Linos 9 G, 28430 Madrid, Spain.